Refund policy

1. Return Window

You have 14 days from the date of delivery to request a return.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in original condition
Must be returned in the original packaging
Proof of purchase (order ID or receipt) is required

3. Non-Returnable Items

The following items cannot be returned:

Perishable goods (food, flowers, etc.)
Personal care items (if opened/used)
Customized or personalized products
Items marked as final sale

4. Return Process

To initiate a return:

Contact us at [rylomartshop@gmail.com]
Provide your order ID and reason for return
Once approved, we will share return instructions

Note: Unauthorized returns will not be accepted.

5. Refunds

Once we receive and inspect your return, we will notify you
If approved, your refund will be processed within 5–10 business days
Refunds will be issued to the original payment method

6. Shipping Costs

Customer is responsible for return shipping costs (unless item is defective or wrong)
Original shipping charges are non-refundable

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery
Include photos or videos as proof

We will provide a replacement or full refund at no extra cost

8. Exchanges

We only replace items if they are defective or damaged.
For exchanges, contact us at [rylomartshop@gmail.com]

9. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your payment provider (processing times vary)
If still unresolved, contact us at [rylomartshop@gmail.com]

10. Contact Information

For any questions, reach out to:
📧 [rylomartshop@gmail.com

By placing an order, you agree to this Return & Refund Policy.